Fees & Bookings

Membership Fee

An annual BH OOSH membership registration fee of $20 per family is charged on enrolment and at the beginning of each new calendar year when children are re-enrolled.

Attendance Fees

Vacation Care charges vary daily depending on the scheduled activities.

The Parent Management Committee reserves the right to raise fees in order to cover costs. Fees will be reviewed every 6 months. A minimum of two weeks-notice will be given in the event of a change in fees.

Fees are charged fortnightly in arrears with any Child Care Subsidy received for that period credited to the families account. Any over payments will be credited to family accounts.

Invoices are emailed every alternate Tuesday and accounts are direct-debited by our payment service provider ‘QuickPay’ on the following Friday i.e., Attendance fees for Weeks 1 & 2 are invoiced on Tuesday of Week 3 and direct debited on Friday of Week 3.

BH OOSH only accepts direct debit from bank accounts, MasterCard or Visa. BH OOSH does not accept cash payments or any other debit or credit cards.

Booking Cancellation Policy

Casual Bookings – before or after school care casual bookings can be cancelled without charge with one day’s notice via the XapSmile app or web portal

Please note   that   marking   a child absent via the app does not cancel the booking.

Permanent Bookings – before or after school care permanent bookings can be cancelled without charge with 10 operating days written notice via email to info@bhoosh.com.au

Vacation Care Bookings – Vacation Care bookings can be cancelled via the XapSmile app or web portal with 10 operating days’ notice. A $20 cancellation fee will apply.

Where before or after school care Permanent and Vacation Care bookings are cancelled with  less than 10 operating days’ notice, the child will be marked absent and the fees still payable for all the existing bookings for the next 10 operating days from the date of notice.

BH OOSH will not accept verbal notifications of changes or cancellations to any bookings.

Permanent bookings for before and after school care can be cancelled without charge due to illness if BHOOSH is advised in writing before the start of the session that the child will be absent, and a medical certificate is supplied within 2 operating days of the first day of absence. This is not applicable for vacation care bookings.

Other Charges

A $10 ‘absent without notice’ fee is charged if a family fails to advise BHOOSH via Xap or email that their child/ren will be absent from a booked after school care session before the session commences. If a child is not signed in for a before school care or vacation care session, they are assumed absent and no ‘absent without notice’ fee is charged

A $5 per walk fee is charged for BHOSOSH staff to transfer children to and from local after school care extra– curricular activities i.e., $5 to drop off and an additional $5 to pick up from an activity. Note this charge is not eligible for the childcare subsidy (CCS).

A $10 ‘canceled walk without notice’ fee is charged if a family fails to advise BH OOSH by email or via Xap that an extra-curricular activity / walk was canceled.

A $10 plus $1 per minute ‘late collection’ fee is charged if a child is not picked up by 6:00pm from an after-school care or vacation care session.

A $20 cancellation fee will be charged where Vacation Care bookings are cancelled within 10 operating days of the booking date

Transaction Fees

A $1.00 ‘transaction fee’ is charged for every direct debit.

A 1.8% Merchant fee is also charged for any direct debits from MasterCard or Visa

A 3.6% Merchant fee is also charged for any direct debits from Amex

An $8.80 ‘failed transaction fee’ is charged when a direct debit fails

Child Care Subsidy (CCS)

Child Care Subsidy (CCS) is available from the Department of Human Resources / Centrelink for eligible families using BHOOSH for before and after school and vacation care services.

If you intend on claiming CCS, you will need to:

1. lodge a childcare subsidy claim with the Department of Human Resources / Centrelink and complete their activity test
2. provide BHOOSH your child and parent Customer Reference Numbers (CRN’s) and dates of births
3. sign a BHOOSH ‘Complying Written Agreement’ (CWA) detailing the arrangements and pricing of care
4. review and confirm your BH OOSH enrolment notice for each child via your myGov

BHOOSH’s Xap system is linked to Centrelink and automatically applies the Child Care Subsidy (CCS) to each applicable charge based on Centrelink data.

BH OOSH is not responsible for any CCS arrangements made between the family and Centrelink. It is the family’s responsibility to ensure they have completed Centrelink’s CCS enrolment process and confirm their CCS enrollment status via their MyGov / Centrelink online account

Families are responsible for payment of the full fee if CCS is not applied by Centrelink to BHOOSH invoices and all CCS disputes should be directed to Centrelink.

Due to government regulations, a child’s enrollment is taken to have ceased for CCS purposes if the child does not attend a session of care for thirteen continuous weeks. If a parent wishes to continue the child’s enrollment at BHOOSH and receive Child Care Subsidy after a thirteen-week or longer absence, the child’s enrollment will need to be reactivated and the parent will need to reconfirm their child’s re-enrollment through their myGov account to continue to receive CCS payments.

Where a child exceeds 42 absences per financial year, CCS can only be paid for additional absence days where they are taken for a reason defined in the Family Assistance Law and proof is provided to the service.